From an Au Pair mom.
What happens if I don’t like my au pair when she arrives?
After doing your due diligence during the matching process, selecting your best match out of multitude of candidates, getting to know the au pair, and keeping in touch with her after the match and before her arrival, not liking the au pair upon her arrival to your family is not a likely scenario.
However, sometimes our expectations do not meet reality. She might not look like her pictures. First meeting might be awkward. She might be missing her family too much in the beginning, spend too much or not enough of her free time with your family, or your children might be slow to warm up to her.
Most of the time, being patient during the adjustment period pays off and things go smoothly from there. Most agencies ask host families and au pairs to stick it out for at least two to four weeks before considering breaking the match; sometimes adjustment takes time. Local area representatives of the au pair agency are there to assist both families and au pairs in starting their year together right, and helping resolve conflicts and providing support during the year.
But sometimes, there is no way to make it work. There might be a personality misfit or a difference in expectations that cannot be resolved. There is an option for both families and au pairs to rematch. A family or an au pair can break a match before the year is over. The agency assists both family and au pair (if she is deemed fit to continue as an au pair) in finding a new placement. Go Au Pair has the best satisfaction guarantee in the business; it doesn’t limit the number of rematches or the time during the year when a family can rematch with an au pair without paying a penalty.